Shipping Policy

Effective Date: March 5, 2025

At NEXTXCITY, we are dedicated to providing our customers with the finest luxury cosmetics and a seamless shopping experience. Our Shipping Policy outlines the terms and conditions regarding the delivery of products ordered from our website. By purchasing from NEXTXCITY, you agree to the following terms and conditions related to shipping.

1. Shipping Methods

We offer a variety of shipping options to meet your needs. Shipping costs and delivery times will vary based on the shipping method selected and your location.

  • Domestic Shipping (within the United States):

    • Standard Shipping: Typically delivered within 5-7 business days.
    • Expedited Shipping: Typically delivered within 2-3 business days.
    • Next-Day Shipping: Available for orders placed before 12 PM EST, delivered the next business day.

  • International Shipping (to select countries):

    • Standard International Shipping: Delivery time varies by destination, generally between 7-14 business days.
    • Expedited International Shipping: Faster delivery, typically between 3-7 business days, depending on the destination.

2. Shipping Rates

Shipping rates are calculated based on the following factors:

  • Destination: The delivery address, whether domestic or international.
  • Shipping Method: Standard, expedited, or next-day shipping.
  • Size and Weight: The weight and dimensions of the products in your order.

You will see the exact shipping cost before completing your purchase at checkout.

3. Order Processing Time

  • Processing Time: All orders are processed within 1-3 business days after payment has been confirmed. Orders are not processed on weekends or public holidays. Please note that during peak seasons or promotional periods, processing times may be slightly longer.

  • Order Status: You will receive an order confirmation email once your order is successfully placed, followed by a shipping confirmation email with tracking information once your order has been dispatched.

4. Free Shipping

  • Domestic Free Shipping: We offer free standard shipping on domestic orders over $50 within the United States.
  • International Free Shipping: Free shipping may be offered on certain international orders above a minimum purchase threshold. Please check for any promotions or terms during checkout.

5. Shipping Restrictions

  • P.O. Boxes: We currently do not ship to P.O. Boxes for orders outside of the United States. Please ensure that you provide a physical shipping address during checkout.

  • International Restrictions: We ship to a wide range of countries, but some locations may have shipping restrictions or customs regulations that limit delivery options. If we are unable to ship to your location, we will notify you before processing your order.

6. Tracking Your Order

Once your order has shipped, you will receive an email with tracking information. You can use this information to track your package through the carrier’s website. If you have any issues tracking your order or have not received your shipping confirmation email, please contact us at info@nextxcity.xyz.

7. Customs, Duties, and Taxes

  • International Orders: For international shipments, please note that your order may be subject to customs duties, taxes, or other import fees imposed by the destination country. These fees are the responsibility of the customer and are not included in the total price of your order.

  • Customs Declaration: We are required by law to declare the full value of the merchandise on customs forms. Please note that customs procedures may cause delays beyond our control.

8. Delivery Delays

While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, customs processing, or carrier issues may cause delays. If your order is delayed, please refer to the tracking information for updates or contact us for further assistance.

  • Lost or Missing Packages: If your package does not arrive within the estimated delivery time, please contact us immediately at info@nextxcity.xyz. We will assist you in locating the package or initiating a claim with the carrier if necessary.

9. Refused or Undeliverable Packages

If a package is returned to us because it was undeliverable, refused by the recipient, or there was an incorrect address provided, we will contact you to resolve the issue. Shipping charges for reshipment will be the responsibility of the customer.

10. Shipping Address Accuracy

It is essential that you provide a complete and accurate shipping address at the time of order. We are not responsible for delays or issues resulting from incorrect or incomplete addresses. Please double-check your shipping details before completing the checkout process.

11. Order Cancellation and Changes

  • Order Cancellation: If you need to cancel your order, please contact us immediately at info@nextxcity.xyz. If the order has already been processed or shipped, we cannot cancel it, but you may initiate a return once you receive the items.

  • Changes to Shipping Details: If you need to change your shipping address or other details after placing your order, please contact us as soon as possible. If your order has not been processed yet, we may be able to make the changes. If the order is already in transit, we cannot guarantee any changes.

12. Contact Us

If you have any questions regarding shipping, please reach out to our customer service team:

Street: 4426 Hart Street, Hartford, Connecticut, United States
Phone number: 860-247-8029
Email: info@nextxcity.xyz
Website: https://nextxcity.xyz/