Sales Policy

Effective Date: March 5, 2025

At NEXTXCITY, we are dedicated to providing our customers with the finest luxury cosmetics and exceptional customer service. Our Sales Policy outlines the terms and conditions that govern the sale of products from our online store. By purchasing from NEXTXCITY, you agree to abide by the following terms and conditions.

1. Product Availability

  • Product Listings: All products available for sale on our website are subject to availability. We reserve the right to limit the quantity of products available for purchase or to discontinue items without prior notice.

  • Product Descriptions: We make every effort to ensure that the product descriptions, images, and pricing on our website are accurate. However, we cannot guarantee that all descriptions, images, and prices are free from errors. If an error is discovered, we reserve the right to correct it and provide the correct price and product details. If there is a significant discrepancy between the price listed and the actual price, we will contact you for confirmation before processing your order.

2. Pricing and Payment

  • Pricing: All prices are listed in USD (United States Dollar) and include applicable taxes. Shipping fees are additional and will be displayed during checkout.

  • Payment Methods: We accept the following payment methods for all purchases:

    • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Apple Pay (where available)

  • Payment Authorization: Upon placing your order, your payment method will be authorized for the total amount of your order, including taxes and shipping. Once your order is processed, the total amount will be charged to your payment method.

  • Discounts and Promotions: Promotional discounts or coupon codes may be applied at checkout. These discounts are not transferable and cannot be combined with other offers unless otherwise stated.

3. Order Processing

  • Order Confirmation: After placing an order, you will receive an email confirming your purchase. This email will contain details of your order, including the products purchased, shipping address, and the total amount paid. This confirmation serves as an acknowledgment of your order but does not constitute an acceptance of the order.

  • Order Shipment: Once your order has been processed and shipped, you will receive an email with tracking information. Please allow 1-3 business days for processing before your order is shipped. Shipping times may vary based on your location and shipping method selected.

4. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping options, including standard and expedited shipping, depending on your location. The available shipping methods and prices will be displayed during the checkout process.

  • Shipping Rates: Shipping rates are calculated based on the destination, weight, and size of your order. These rates will be clearly outlined before you complete your purchase.

  • International Orders: We do accept international orders. However, please be aware that international shipments may be subject to customs duties, taxes, and other import fees, which are the responsibility of the customer.

  • Delivery Times: Delivery times may vary depending on the shipping method chosen and your location. Estimated delivery times will be provided during the checkout process.

5. Order Cancellations

  • Order Cancellation: Once an order has been placed, it may not be cancelled unless the order has not yet been processed or shipped. If you need to cancel an order, please contact us immediately at info@nextxcity.xyz or call 860-247-8029. If your order has already been shipped, you will need to follow the standard return procedure after receiving the item.

6. Returns and Refunds

  • Return and Refund Policy: Our return and refund process is governed by our Refund and Return Policy, which is detailed on our website. Please refer to that policy for information on how to return items, the eligibility for refunds, and the process for exchanging products.

  • Defective or Damaged Products: If you receive a damaged or defective product, please contact us within 7 days of receiving the product. We will work with you to resolve the issue, either by providing a refund, replacement, or exchange. Please refer to our Refund and Return Policy for full details.

7. Sales Tax

  • Sales Tax: Sales tax will be applied to your order based on the applicable state or local tax rates. The amount of tax will be calculated during checkout based on your shipping address.

8. Customer Responsibility

  • Account Accuracy: You are responsible for providing accurate and up-to-date information during the ordering process, including your shipping address and payment information. We are not responsible for any delays or issues arising from incorrect or incomplete information provided during the order.

  • Receipt and Inspection: Upon receiving your order, we encourage you to inspect the products for any damage or discrepancies. If you notice any issues with your order, please contact us immediately.

9. Fraud Prevention

We reserve the right to cancel any order that we suspect may be fraudulent. This includes orders with mismatched billing and shipping addresses or orders flagged by our fraud prevention systems. We may contact you for additional verification before processing your order.

10. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time without prior notice. Any changes will be posted on our website, and the effective date of the updated policy will be displayed at the top of the page. By continuing to use our services or make purchases after any changes, you accept and agree to the updated terms.

11. Contact Us

If you have any questions or concerns about our Sales Policy, please feel free to contact us:

Street: 4426 Hart Street, Hartford, Connecticut, United States
Phone number: 860-247-8029
Email: info@nextxcity.xyz
Website: https://nextxcity.xyz/